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Find out what retailers should be prioritising in 2016 and beyond.

Prioritise customer experience, improve delivery services and bring the online world in-store for retail success.


The Retail Insights Survey delivers insights and understandings that will shape the current and future priorities of retailers. Insights such as:

  • 45% of retailers will be focusing on creating mobile apps, improving the omni-channel experience for customers and increasing the potential for upsell.
  • 48% of retailers will seek to offer alternative payment methods, such as contactless, to improve their customer service.
  • 25% of retailers seek to widen their delivery options, improving visibility of stock and customer satisfaction.

Discover further insights into the future of retail by downloading: Retail Insights Survey - Essential Understandings

Download: Retail Insights Survey - Essential Understandings

    
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