The secret to outstanding customer service
Insights from Trustpilot 5 star rated retailers
The secret to outstanding customer service
Insights from Trustpilot 5 star rated retailers
Insights from Trustpilot 5 star rated retailers
Insights from Trustpilot 5 star rated retailers
95% of shoppers read online reviews before making a purchase, making 5* ratings more important than ever. Every retailer has their own, unique perspective on what makes a great customer relationship, but there are some traits that are common to all brands with an excellent customer service reputation.
“If retailers are struggling to achieve the customer ratings they want, they need to ask why.”
“Great customer service really relies on people communicating & working effectively together.”
“Our aim is to deliver excellent quality, fast delivery and a human touch in all interactions.”
“We have a mantra that what the customer doesn’t see is as important as what they do see.”
